The onset of the coronavirus pandemic in 2019 has changed the way psychological services are being delivered both in Australia and globally. Here are some Frequently Asked Questions, answered by Roisin Lynch, Psychologist at Foresight Psychology.

Until recently, psychological services have predominantly been delivered face-to-face. An alternative to face-to-face therapy is therapy that is delivered via videoconference (e.g. FaceTime, Zoom) or phone, which is referred to as Telehealth Psychological Services. Although less common, telehealth services are a preferred option for some individuals (particularly those living in rural areas). The recent coronavirus pandemic has resulted in many more people engaging with Psychologists via videoconferencing or phone. The aim of this article is to share some of the FAQ our patients have about telehealth.

What equipment will I need?

• You may be required to download specific software (e.g. Skype), although many programs only require a web browser (e.g. Doxy.me, PowerDiary, Zoom). If you are unsure how to do this, your psychologist will be able to assist you with this.
• You will need access to a quiet space where you are unlikely to be interrupted.
• You will need a device with a microphone and speaker (e.g. phone, tablet, or laptop).
• If you wish to videoconference, you will need a device with a camera.
• You will need a reliable broadband connection.

How do I know if my telehealth session is private?

• Registered Psychologists practice under a Code of Ethics and recognise the importance of people’s privacy and confidentiality when providing both face-to-face and telehealth psychological services.
• If you are unsure about the physical privacy of your telehealth session, do not hesitate to ask your psychologist about the space they are working in. It can be comforting to have that reassurance from your psychologist that they are working in a private space.
• At Foresight Psychology, we use videoconferencing software that meets industry standards for patient data protection.
• If you would like to find out more information about how you can protect your own privacy when using technology online, The Australian Government Attorney-General’s Department booklet “Protecting Yourself Online: What Everyone Needs to Know” is a useful resource. It can be accessed via this link.

Can I claim Medicare rebates for videoconferencing or phone consultations?

The Department of Health is continually adapting to changing Covid-19 circumstances. The eligibility criteria for claiming Medicare rebates for telehealth sessions is being adjusted in accordance with these changes. If you have any questions regarding your eligibility to claim Medicare rebates for telehealth sessions, please contact us directly and we can provide you with the most up-to-date information.

For any other questions about telehealth or to set up a telehealth session, contact us via our web enquiry form above, via email at info@foresightpsychology.com , or via phone on 02 8380 8855.